Douglas

Challenge

How to facilitate the search for Christmas gifts?

Solution

We created a shopping assistant chatbot that helped customer to choose the right Christmas gift from Douglas store. The chatbot was deployed on Douglas Messenger.

Result

Customer received gift recommendations that were tailored to their needs. With the chatbot several thousand conversations took place simultaneously. The chatbot turned out to be a big help during this hectic time.

87% users decided to visit the shopping site

8 854 conducted conversations before Christmas

Platform

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