Pacjent.gov.pl

Challenge

How to facilitate the use of services provided by online patient portal?

Solution

We developed NLP-powered chatbot deployed on pacjent.gov.pl website which in a convenient way guides users through the portal.

Result

Based on identified intents the chatbot helps with the first login and operating user’s account. Due to the COVID-19 pandemic situation we also implemented queries regarding vaccinations, quarantine and test results.

Over 30 000 conversations per month

92% accuracy of intents identification

Platform

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