The Warsaw Rising Museum

Challenge

How to automate customer service and education in museum in virtual setting?

Solution

Both problems were resolved via chatbot deployed on museum’s fanpage and on the website www.1944.pl. Equipped with NLP engine Virtual Assistant can identify approximately 100 most common topics.

Result

Those planning to go to the museum can ask their question before the visit and receive a speedy answer. The chat bot relieves museum employees from routine questions and customers receive answers in convenient way. Additionally the chatbot shares its knowledge about Warsaw Uprising` and leads users through critical points on interactive map of Warsaw.

89% accuracy in users’ problems identification

More than 40 historical and educational funfacts

Platform

ZOBACZ NASZE OSTATNIE REALIZACJE

ZAINTERESOWANY?

Napisz do nas czego potrzebujesz i uzyskaj wycenę w ciągu 24 godzin

Menu