University of Ecology and Management in Warsaw

Challenge

How to help students and relieve dean’s office at the same time?

Solution

We created a Virtual Assistant for the university, which is available on the website and fanpage and helps students to deal with their most frequent concerns

Result

Students of the University of Ecology and Managemet have can access chatbot, that identifies their intentions and helps them reach university. Students interact with the chatbot on Massenger what reduced the number of incoming calls and e-mails in dean’s office.

36% automated inquiries

Response time reduced to a few minutes

Platform

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