The popularity of instant messaging requires brands to be in constant contact with customers. Thanks to chatbots, we can conduct parallel conversations with dozens of customers on a variety of topics.
Your company is growing, but you waste time and resources on repetitive customer service processes? Incoming messages from users are almost the same, and your consultants need some backup? Delegate some responsibilities to the chatbot and save your time!
Customers expect 1-on-1 contact at any time of the day or night. Consultants are not able to answer all messages at once, be constantly focused on answering the same question for the hundredth time, and remember about all the promotions and special offers that are available.