Challenge
How to find a Christmas gift in Media Expert?
Solution
“Santa Expert”, a chtabot developed for Polish electronic store was able to recommend a Christmas gift for a friend or a family member.
Result
Those who had troubles with finding a gift could ask the bot for help. They could ask the bot to recommend a present for grandpa who cares about his health. Apart from that we created a short quiz “What type of Santa are you?’” to boost customer’s engagement.
Thousands gifts chosen with the bot’s help!
Chatbot in e-commerce = more sales + better image
Platform
