Challenge
How to help students and relieve dean’s office at the same time?
Solution
We created a Virtual Assistant for the university, which is available on the website and fanpage and helps students to deal with their most frequent concerns
Result
Students of the University of Ecology and Managemet have can access chatbot, that identifies their intentions and helps them reach university. Students interact with the chatbot on Massenger what reduced the number of incoming calls and e-mails in dean’s office.
36% automated inquiries
Response time reduced to a few minutes
Platform
