Challenge
How to automate customer service and education in museum in virtual setting?
Solution
Both problems were resolved via chatbot deployed on museum’s fanpage and on the website www.1944.pl. Equipped with NLP engine Virtual Assistant can identify approximately 100 most common topics.
Result
Those planning to go to the museum can ask their question before the visit and receive a speedy answer. The chat bot relieves museum employees from routine questions and customers receive answers in convenient way. Additionally the chatbot shares its knowledge about Warsaw Uprising` and leads users through critical points on interactive map of Warsaw.
89% accuracy in users’ problems identification
More than 40 historical and educational funfacts
Platform
