Challenge
How to create online customer service desk for a museum?
Solution
NLP- powered chatbot developed in cooperation with a Dutch company answers the all possible questions about Polin Museum.
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Result
With chatbot users can ask about he opening hours, check out the current events and exhibition, become a Museum volunteer. The chatbot is integrated with Europeana network, therefore online visitors have also access to multimedia materials.
Better image – Museum as an innovative educational centre
EMore efficient and faster communication with the visitors
Platform
