Challenge
How to manage inquires from customers of over 900 stores in Poland in one place? How to reach customers with new promotional newsletter online?
Solution
CA chatbot on Carrefour Poland fanpage distributes all inquires to revlevant departments and stores. In the chatbot there are also promotional newsletters from all stores in Poland.
Result
Directing customer inquiries directly to employees of a particular department significantly reduced the response time. Thanks to the locator, after typing postal code users have access to promotional newsletters in their local stores.
Over 6 000 newsletter downloads!
Response time reduced by 80%!
Platform
